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Global Recruitment Services for Telecoms & IT Professionals

1st Line Helpdesk/Support Engineer

Reference: J454
Sector(s): Telecommunications
Salary: Salary negotiable
Town/City: Bexley
Contract Type: Permanent
Date Posted: 06/07/2018 10:17:00
Description

We are seeking a bright, confident and resourceful 1st Line Helpdesk / Support Engineer with a passion for technology. As a member of a professional support team you will provide a high level of customer service supporting networks, PCs, Macs, mobile devices.

Because you will be expected to deal with clients of all levels and backgrounds you must be polite, confident, and unflappable and possess excellent communication skills. This position will suit someone who can work within a team and unsupervised, and who is willing to work hard to develop their experience and knowledge.

Responsibilities

  • Provide excellent customer service in order to support the Company's clients
  • Carry out 1st Line Support Investigation
  • Flexibility and willingness to travel to client offices/sites when necessary
  • Ownership of issues/problems
  • Actively provide innovative ideas & suggestions for improving working practices

Required Skills / Experience

  • Windows Desktop support
  • Office Suite
  • Networking support & troubleshooting network connectivity both wired and wireless
  • Exposure to Active Directory including good understanding of DNS & TCP/IP
  • Exposure to Antivirus, anti-spyware and anti-malware technologies
  • Strong analytical and problem solving skills
  • Ability to work under pressure and multi-task
  • VPN Troubleshooting
  • Printer troubleshooting & support
  • Mobile Device (iOS, Android etc.) troubleshooting and support
  • Good all-round knowledge of IT
  • Good communication skills both telephone and written

Desirable Skills

  • Experience with cloud-based technology
  • Technical experience of Apple Mac platform
  • Exposure to Linux
  • Commercial awareness in the needs of the business
  • Location: Coulsdon, Surrey
  • Hours: 8.30 - 5pm, Mon to Fri
  • Start: Immediately

Please note that this role is based in Coulsdon, Surrey for 6 months then Bexley.